Current Job Openings

Account Manager – Hospitality Operations

London, England, United Kingdom
Requisition ID: 9370

Octagon is looking for an experienced and motivated Account Manager to join a dynamic hospitality team, working across major events, including (first and foremost) the UEFA Champions League Final 2023.

The candidate must have relevant experience in the creation and delivery of hospitality programmes in the sports and or major events landscape.

2023 UEFA Champions League Final Hospitality Programme

On behalf of our sponsor client, we manage an extensive global hospitality programme at the UCL Final, taking place this year in Istanbul, Turkey. This role will be supporting the Account Director and collaborating with the wider team in the delivery of the hospitality activation. The Account Manager will be responsible for all implementing the hospitality concept, sourcing local suppliers, logistics planning and on the ground event execution in June 2023.

  • Working with the account team to plan and manage all elements of the operational delivery of the project
  • Plan and manage the onsite operations through bump in, event time and bump out establishing effective operational and communication systems
  • Effectively manage changes to the project throughout planning and on-site phases
  • Preparing briefs and sourcing multiple quotes for 3rd party services, looking for cost effective measures and always working in line with procurement procedures
  • Develop and manage relationships with suppliers for services including local staffing, host city activities and transportation
  • Ensuring vendor risk assessments are conducted and documentation provided and that all venues and services are compliant with Health and Safety legislation
  • Provide support to client in consultation with the account team and coordinate where requested any pre-event site trips
  • Support any client or guest communication requirements as directed by the client and in consultation with the Account Director
  • Establish specific staff training needs for project including for the client team working at the venue
  • Develop training and operational manuals to ensure the wider team has thorough knowledge of all procedures

Administration support as required, including

  • Hospitality PMO Management
  • Status documents and preparing and sharing of meeting minutes
  • Support with the financial processes including vendor payments, collating insurance documentation
  • Assist with the management and reconciliation of event budgets
  • Development and delivery of pre-and post-event reporting



  • A willingness to help to support other hospitality programs and events as they arise both within the UK and Europe, with your savvy logistics knowledge
  • Onsite hosting as required

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the program, as necessary


  • Previous experience in an event operations environment at a large-scale event with a demonstrable understanding of transport, hotel, and staffing logistics
  • A team player
  • Strong attention to detail; ability to prioritize multiple tasks and produce quality work within deadlines
  • Excellent IT skills, advanced Excel user, confident using different digital platforms and devices
  • Strong communications skills, both written and verbal
  • Project management experience
  • Additional languages a plus (not mandatory)
  • Willingness to work weekends and non-traditional hours, as required
  • Willingness to travel internationally, including available for 7-10 days onsite in Istanbul June 2023 (approx. 5th – 12th June 2023)

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